FAQs

 

GENERAL

Do you have a physical retail store?

We do not have a physical store but have plans to open a brick and mortar in the future!

 

When do you post new arrivals? 

New arrivals come at different times throughout each month! The best way to stay in-the-know is to follow us on instagram @holmandhaus for new inventory and sneak peeks!

 

What are your hours of operation?

Our regular hours of operation are 9am-6pm Mountain Time. If you contact us outside of those hours, please wait until the following business day to receive a response. 

 

What time zone are you located in?

We are located in Utah and operate on Mountain Time.

 

What is considered a business day when ordering?

Holm + Haus considers business days to be Monday-Friday. We will operate on all of the listed days, but may not operate if any major US holidays land on the days listed above (New Years Day, Easter, Memorial Day, Independence Day, Thanksgiving & Christmas).

 

Can I special order a large quantity of an item for an event?

 

Yes! We would love to assist you in special ordering product for an event. Please send us an email at info@holmandhaus.com so that we can see if we can accommodate your needs through the brand/vendor. 

 

RETURNS/EXCHANGES

How do I return an item/order?

To return an item/order, please send us an email at info@holmandhaus.com and include your order number or a copy of your original invoice! We will be happy to assist you!

 

I would like to exchange something that I ordered. How can I process that?

If you have already received a shipping confirmation stating that your order has been shipped, we cannot process a return/exchange until your order is delivered. Once delivered, we can process the return and send out your new items.

 

I would like to return something for a refund but I no longer have the card I used to make the purchase. What should I do?

Please contact as at info@holmandhaus.com and we will be happy to assist you with your return and update your card information. 

 

How long do I have to make a return?

Items that have been unopened and unused may be returned within 14 days of shipment. All orders must be returned via mail. 

 

Can I return an item that was purchased on sale?

Yes! All items are may be returned or exchanged unless listed as a Final Sale item or Giveaway item. All returns will require your order number or original purchase invoice. 

 

I received a damaged item, what should I do?

Please email us at info@holmandhaus.com so that we can discuss options to make sure you are 100% satisfied with your order! 

 

My order didn't get to me within 14 days and now I am outside of the return window. Am I still able to return?

Please email us at info@holmandhaus.com with your original order number or invoice so that we can review your tracking information. If late delivery is confirmed, we will be happy to honor the return to your original payment method.

 

I chose store credit as my refund method but I lost the code, can you help?

Yes! We keep a record of any order refunded as store credit and can resend or recreate the code as needed, simply email us at info@holmandhaus.com.

 

The wrong product was sent to me, how can I get the correct one?

We are so sorry about this! If you received an incorrect item, please email us at info@holmandhaus.com that way we can correct our mistake!

 

 

How long does it take for me to receive a refund?

 Returns are processed within 1-3 business days of receipt of your items. Refunds may take additional days to be processed through your bank or card institution.

 

SHIPPING

How long does shipping take? How long will it take for me to receive my order?

Orders take 1-3 business days (Monday-Friday) to be processed, fulfilled and dropped off to the carrier. Once fulfilled, you will receive a confirmation email with updated tracking information. Please allow 3 to 5 business days for package to be delivered. Please allow additional time due to increased order volumes and shipping carrier delays. 

 

I noticed the shipping address I entered when place my order is incorrect. What should I do?

If you have not yet received an email stating that your order has shipped, please email info@holmandhaus.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number and correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped please click the tracking number in the email to see what courier was used to ship the package. Once you have the tracking info, please call your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.

 

Does Holm + Haus ship internationally?

We currently ship to the domestic US and Canada. We hope to add more international locations soon! *Additional duties and fees may be charged when shipping to Canada and are the responsibility of the customer.

 

What if my package says delivered but I can't find it?

 

For missing packages please contact your local delivery carrier with your tracking number. Holm + Haus is not responsible for any lost merchandise, however you may reach out to info@holmandhaus.com and we will do everything possible to assist you with the recovery of your lost package.

 

YOUR ORDER

I placed my order but didn't receive an order confirmation email. What should I do?

First, please add info@holmandhaus.com to your email address book and check your spam/junk folder for the confirmation email. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at info@holmandhaus.com and tell us the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

 

I received a damaged item, what should I do?

Claims for damaged or faulty items must be reported within 14 days of receiving your items to ensure proper credit. If you notice any damage or defect please email us info@holmandhaus.com so that we can get you taken care of. 

 

My product is damaged after a few days of use. Can I receive a new one?

Due to the fact that we can't verify the care of your item once delivered to you, we cannot promise that your item will be eligible for refund. Please email us at info@holmandhaus.com so that we may discuss your claim.

 

CONCERNS

Have a concern?

Please email us at info@holmandhaus.com and we will be happy to address your concerns or answer any questions.

 

My package was stolen, what should I do?

For missing packages please contact your local post office with your tracking number. Holm + Haus is not responsible for any lost merchandise, however you may reach out to info@holmandhaus.com and we will do everything possible to assist you with the recovery of your lost package. If you are able to confirm that your package was in fact stolen, we recommend contacting your local authorities immediately. Holm + Haus is not responsible for stolen packages.

 

COLLABORATIONS

How do I collaborate with you? Do you ever collaborate with bloggers or influencers on instagram?

YES! We love working with YOU! Please email us at collabs@holmandhaus.com and let us know you are interested in collaboration. We will respond and let you know if we currently have any open opportunities.